Frequently Asked Questions

Your medication requirements are a critical part of managing bleeding disorders and as your new provider we know you have questions. Please see our patients Frequently Asked Questions for information on many of the common questions we receive. If you do not see the information you need contact us and we will help you resolve any concerns.

What kind of support do you provide?

We understand that managing a chronic condition requires personal attention from caring and  knowledgable professionals. Our pharmacist will offer to counsel each patient or caregiver by telephone to explain the medication, its storage requirements, adverse effects, precautions, dosing and instructions for use.  We also will work closely with your HTC, physician, and insurance case manager to coordinate services.

Our CARE team will contact your designated caregiver prior to each new and refill shipment to arrange delivery, montior therapy outcomes and encourage compliance.

Addtionallyl, we know that emergencies can happen. Our pharmacist team is available by telephone 24 hours a day, 7 days a week to help you manage any critical aspects of your care.

What is a Specialty Pharmacy?

A speciality pharmacy fills prescriptions for specialty medications that may be injected, infused or taken by mouth. Most of the time, these specialty drugs are not available at a local retail pharmacy. As they often require special storage and handling, they need to be delivered quickly. CanyonCARE Rx sends your specialty medications to wherever ou need them whenever you need them.

How does CanyonCARE Rx protect my privacy?

We take every effort to protect the privacy of our clients. We follow HIPAA guidelines and our own additional patient privacy policies to ensure information about our clients and their families is protected.

What should I do if I am going on vacation?

We want you to enjoy your vacation! To help ease the complexity of travel, we can coordinate shipment of your prescriptions and supplies to anywhere in the United States. Contact us at 1-855-307-6880 or email us at canyoncarerx@canyoncarerx.com to let us know where and when you want your shipment delivered.

Do you have a Reminder Program?

If it is more convenient, let us remember when it is time to fill your prescription. We will send you an email to remind you to place your factor order. Email us at canyoncarerx@canyoncarerx.com and let us know the start date and the frequency you would like to be reminded via email:

  • Once a month
  • Every two months
  • Every 3 month
  • Every six months

What if I have a question about a shipment?

Contact us at 1-855-307-6880.

When will I receive my order?

Your  delivery will arrive within two days after CanyonCARE Rx confirms your order. You will also receive alerts of when your order has left our facility as well as when it has been delivered to the address you provided to us.

We will deliver to your preferred location:  home, office or clinic as is most appropriate for administration. Orders may be placed by calling  1-855-307-6880, faxed to  602-850-6226 or emailed to canyoncarerx@canyoncarerx.com. Orders placed after 3pm will be processed the next business day. Next day and Saturday deliveries are also available. Clients are encouraged to keep a minimum of three doses of factor on hand.

When are you available?

We know that emergencies often happen when you least expect them. Our specialty-trained pharmacists are available by telephone 24 hours a day, 7 days a week to help you manage any critical aspects of your care, regardless of the time of day when questions arise.

Will you coordinate with my Physician and Case manager?

We will work closely with your HTC, physician and insurance case manager to coordinate services.

What kind of support do you provide?

We understand that managing a chronic condition requires personal attention from caring, knowledgeable professionals. Our pharmacist will offer to counsel each client or caregiver by telephone, explaining the medication, its storage requirements, adverse effects, precautions, dosing and instructions for use. Our care team will contact your designated caregiver prior to each new and refill shipment to arrange delivery, monitor therapy outcomes and encourage compliance.